Mr. Benjamin Andama
CEC Member Finance, Economic Planning, Budget, ICT, e-Government and Communication
Jeophita Mwajuma
Chief Officer Finance, Budget & ICT
Samson Otieno
Chief Officer Economic Planning
Dr. Phitalis Masakhwe
Ag. Chief Communication
Vision
To be a leading county in the provision of ICT, e-government and communication services in Kenya.
Mission
To enable the county deliver quality services to its citizens through innovative application of technology.
Mandate
To design, develop and implement ICT, e-Government and communication systems with a view to improving efficiency in service delivery.
Core Values
A – Accountability
T – Timeliness and Transparency
P – Professionalism
I – Integrity, Innovation and Inclusivity
C – Customer focus
Core Functions
- Formulate, interpret, implement and review ICT, e-Government and communication policies, strategic plans, guidelines and standards;
- Advise the County Government on matters related to ICT, e-Government and communication;
- Enhance access to government services through ICT, e-Government and communication;
- Improve interaction with stakeholders;
- Promote innovation and entrepreneurship through ICT;
- Establish, develop , maintain and promote use of ICT infrastructure and systems;
Commitments
- High integrity and security of County data and information;
- Transparency and accountability;
- Uphold service level agreements with clients and stakeholders;
- Reliable and efficient ICT infrastructure and systems Promotion of partnership with other stakeholders.
- Automation of county services
Our Obligations
In order to offer quality services, our clients have an obligation to:
- Familiarize themselves with policies, regulations and guidelines in regard to services offered;
- Provide complete and accurate information on services required
Rights of Our Clients
Our clients have a right to:
- Quality and timely services
- Courtesy and respect
- Information
- Lodge complaints
We encourage our clients to give us feedback on services rendered to enable us improve on quality of our service delivery.
SERVICE DELIVERY MATRIX
| S/N | SERVICE | REQUIREMENTS | COST | TIMELINE |
| 1. | Customer Enquiries |
· Identification (ID/Passport/Driving License, Tel. No) · Registration |
Free | Within 5 minutes |
| 2. | Acknowledgement of customer complaints | Report of the complaint | Free | Within a day |
| 3. | Resolution of customer complaints | Record of the complaint | Free | Within 7 days |
| 4. | ICT and communication equipment service and maintenance |
· Preparation of equipment maintenance schedule · SLAs with vendors |
Free/cost of equipment replacements | Quarterly |
| 5. |
ICT and communication equipment Repair |
Generate a ticket/ request; Budget availability
|
Equipment cost | Within 3 days. |
| 6. | Preparation of specifications of ICT and communication equipment |
Written approved request;
|
Free | Within 2 days. |
| 7. | Request for new e–mail access accounts; |
Written request; Call from user; Log on the help desk; |
Free | Within 30 minutes |
| 8. | Uploading of documents on the website |
Approved request; An email; Log on the help desk; Soft copy of the document |
Free | Within a day |
| 9. |
User Support Requests |
– Written request; – Call or text message; – Log on the help desk |
Free | Within 30 minutes |
| 10. |
User training
|
– Approved request – Facilitation of training
|
Free |
Within two (2) weeks from time of receipt of request |
| 11. | Enhance access to information from the County Government to the public |
Approved requests
|
Free |
Mr. Benjamin Andama
CEC Member Finance, Economic Planning, Budget, ICT, e-Government and Communication
Jeophita Mwajuma
Chief Officer Finance, Budget & ICT
Samson Otieno
Chief Officer Economic Planning
Dr. Phitalis Masakhwe
Ag. Chief Communication
Vision
To be a leading county in the provision of ICT, e-government and communication services in Kenya.
Mission
To enable the county deliver quality services to its citizens through innovative application of technology.
Mandate
To design, develop and implement ICT, e-Government and communication systems with a view to improving efficiency in service delivery.
Core Values
A – Accountability
T – Timeliness and Transparency
P – Professionalism
I – Integrity, Innovation and Inclusivity
C – Customer focus
Core Functions
- Formulate, interpret, implement and review ICT, e-Government and communication policies, strategic plans, guidelines and standards;
- Advise the County Government on matters related to ICT, e-Government and communication;
- Enhance access to government services through ICT, e-Government and communication;
- Improve interaction with stakeholders;
- Promote innovation and entrepreneurship through ICT;
- Establish, develop , maintain and promote use of ICT infrastructure and systems;
Commitments
- High integrity and security of County data and information;
- Transparency and accountability;
- Uphold service level agreements with clients and stakeholders;
- Reliable and efficient ICT infrastructure and systems Promotion of partnership with other stakeholders.
- Automation of county services
Our Obligations
In order to offer quality services, our clients have an obligation to:
- Familiarize themselves with policies, regulations and guidelines in regard to services offered;
- Provide complete and accurate information on services required
Rights of Our Clients
Our clients have a right to:
- Quality and timely services
- Courtesy and respect
- Information
- Lodge complaints
We encourage our clients to give us feedback on services rendered to enable us improve on quality of our service delivery.
To be a leading county in the provision of ICT, e-government and communication services in Kenya.
To enable the county deliver quality services to its citizens through innovative application of technology.
To design, develop and implement ICT, e-Government and communication systems with a view to improving efficiency in service delivery.
A – Accountability
T – Timeliness and Transparency
P – Professionalism
I – Integrity, Innovation and Inclusivity
C – Customer focus
- Formulate, interpret, implement and review ICT, e-Government and communication policies, strategic plans, guidelines and standards;
- Advise the County Government on matters related to ICT, e-Government and communication;
- Enhance access to government services through ICT, e-Government and communication;
- Improve interaction with stakeholders;
- Promote innovation and entrepreneurship through ICT;
- Establish, develop , maintain and promote use of ICT infrastructure and systems;
- High integrity and security of County data and information;
- Transparency and accountability;
- Uphold service level agreements with clients and stakeholders;
- Reliable and efficient ICT infrastructure and systems Promotion of partnership with other stakeholders.
- Automation of county services
In order to offer quality services, our clients have an obligation to:
- Familiarize themselves with policies, regulations and guidelines in regard to services offered;
- Provide complete and accurate information on services required
Our clients have a right to:
- Quality and timely services
- Courtesy and respect
- Information
- Lodge complaints
We encourage our clients to give us feedback on services rendered to enable us improve on quality of our service delivery.
SERVICE DELIVERY MATRIX
| S/N | SERVICE | REQUIREMENTS | COST | TIMELINE |
| 1. | Customer Enquiries |
· Identification (ID/Passport/Driving License, Tel. No) · Registration |
Free | Within 5 minutes |
| 2. | Acknowledgement of customer complaints | Report of the complaint | Free | Within a day |
| 3. | Resolution of customer complaints | Record of the complaint | Free | Within 7 days |
| 4. | ICT and communication equipment service and maintenance |
· Preparation of equipment maintenance schedule · SLAs with vendors |
Free/cost of equipment replacements | Quarterly |
| 5. |
ICT and communication equipment Repair |
Generate a ticket/ request; Budget availability
|
Equipment cost | Within 3 days. |
| 6. | Preparation of specifications of ICT and communication equipment |
Written approved request;
|
Free | Within 2 days. |
| 7. | Request for new e–mail access accounts; |
Written request; Call from user; Log on the help desk; |
Free | Within 30 minutes |
| 8. | Uploading of documents on the website |
Approved request; An email; Log on the help desk; Soft copy of the document |
Free | Within a day |
| 9. |
User Support Requests |
– Written request; – Call or text message; – Log on the help desk |
Free | Within 30 minutes |
| 10. |
User training
|
– Approved request – Facilitation of training
|
Free |
Within two (2) weeks from time of receipt of request |
| 11. | Enhance access to information from the County Government to the public |
Approved requests
|
Free |
