County Government of Kakamega

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Finance, Budget, Economic Planning, ICT, e-Government & Communication





                  Mr. Benjamin Andama

                            CEC Member Finance, Economic Planning, Budget, ICT, e-Government and Communication     

                Jeophita Mwajuma

                         Chief Officer Finance, Budget & ICT

Samson Otieno 

Chief Officer Economic Planning

                 Dr. Phitalis Masakhwe

                          Ag. Chief Communication

Vision


To be a leading county in the provision of ICT, e-government and communication services in Kenya.

To enable the county deliver quality services to its citizens through innovative application of technology.

To design, develop and implement ICT, e-Government and communication systems with a view to improving efficiency in service delivery.

A – Accountability

T – Timeliness and Transparency

P – Professionalism

I – Integrity, Innovation and Inclusivity

C – Customer focus

  1. Formulate, interpret, implement and review ICT, e-Government and communication policies, strategic plans, guidelines and standards;
  2. Advise the County Government on matters related to ICT, e-Government and communication;
  3. Enhance access to government services through ICT, e-Government and communication;
  4. Improve interaction with stakeholders;
  5. Promote innovation and entrepreneurship through ICT;
  6. Establish, develop , maintain and promote use of ICT infrastructure and systems;
  1. High integrity and security of County data and information;
  2. Transparency and accountability;
  3. Uphold service level agreements with clients and stakeholders;
  4. Reliable and efficient ICT infrastructure and systems Promotion of partnership with other stakeholders.
  5. Automation of county services

 

In order to offer quality services, our clients have an obligation to:

  1. Familiarize themselves with policies, regulations and guidelines in regard to services offered;
  2. Provide complete and accurate information on services required

Our clients have a right to:

  1. Quality and timely services
  2. Courtesy and respect
  3. Information
  4. Lodge complaints

We encourage our clients to give us feedback on services rendered to enable us improve on quality of our service delivery.

SERVICE DELIVERY MATRIX
S/N SERVICE REQUIREMENTS COST TIMELINE
1. Customer Enquiries

·         Identification (ID/Passport/Driving License, Tel. No)

·         Registration

Free Within 5 minutes
2. Acknowledgement of customer complaints Report of the complaint Free Within a day
3. Resolution of  customer complaints Record of the complaint Free Within 7 days
4. ICT and communication equipment service and maintenance

·         Preparation of equipment maintenance schedule

·         SLAs with vendors

Free/cost of equipment replacements Quarterly
5.

ICT and communication equipment

Repair

Generate a ticket/ request;

Budget availability

 

Equipment cost Within 3 days.
6. Preparation of specifications of ICT and communication equipment

Written approved request;

 

Free Within 2 days.
7. Request for new e–mail access accounts;

Written request;

Call from user;

Log on the help desk;

Free Within 30 minutes
8. Uploading of documents on the website

Approved request;

An email;

Log on the help desk;

Soft copy of the document

Free Within a day
9.

User Support

Requests

–      Written request;

–      Call or text message;

–      Log on the help desk

Free Within 30 minutes
10.

User training

 

– Approved request

– Facilitation of training

 

Free

Within two (2)

weeks from time of

receipt of request

11. Enhance access to information from the County Government to the public

Approved requests

 

Free
                  Mr. Benjamin Andama

                            CEC Member Finance, Economic Planning, Budget, ICT, e-Government and Communication     

                Jeophita Mwajuma

                         Chief Officer Finance, Budget & ICT

Samson Otieno 

Chief Officer Economic Planning

                 Dr. Phitalis Masakhwe

                          Ag. Chief Communication

Vision


To be a leading county in the provision of ICT, e-government and communication services in Kenya.

To enable the county deliver quality services to its citizens through innovative application of technology.

To design, develop and implement ICT, e-Government and communication systems with a view to improving efficiency in service delivery.

A – Accountability

T – Timeliness and Transparency

P – Professionalism

I – Integrity, Innovation and Inclusivity

C – Customer focus

  1. Formulate, interpret, implement and review ICT, e-Government and communication policies, strategic plans, guidelines and standards;
  2. Advise the County Government on matters related to ICT, e-Government and communication;
  3. Enhance access to government services through ICT, e-Government and communication;
  4. Improve interaction with stakeholders;
  5. Promote innovation and entrepreneurship through ICT;
  6. Establish, develop , maintain and promote use of ICT infrastructure and systems;
  1. High integrity and security of County data and information;
  2. Transparency and accountability;
  3. Uphold service level agreements with clients and stakeholders;
  4. Reliable and efficient ICT infrastructure and systems Promotion of partnership with other stakeholders.
  5. Automation of county services

 

In order to offer quality services, our clients have an obligation to:

  1. Familiarize themselves with policies, regulations and guidelines in regard to services offered;
  2. Provide complete and accurate information on services required

Our clients have a right to:

  1. Quality and timely services
  2. Courtesy and respect
  3. Information
  4. Lodge complaints

We encourage our clients to give us feedback on services rendered to enable us improve on quality of our service delivery.

To be a leading county in the provision of ICT, e-government and communication services in Kenya.

To enable the county deliver quality services to its citizens through innovative application of technology.

To design, develop and implement ICT, e-Government and communication systems with a view to improving efficiency in service delivery.

A – Accountability

T – Timeliness and Transparency

P – Professionalism

I – Integrity, Innovation and Inclusivity

C – Customer focus

  1. Formulate, interpret, implement and review ICT, e-Government and communication policies, strategic plans, guidelines and standards;
  2. Advise the County Government on matters related to ICT, e-Government and communication;
  3. Enhance access to government services through ICT, e-Government and communication;
  4. Improve interaction with stakeholders;
  5. Promote innovation and entrepreneurship through ICT;
  6. Establish, develop , maintain and promote use of ICT infrastructure and systems;
  1. High integrity and security of County data and information;
  2. Transparency and accountability;
  3. Uphold service level agreements with clients and stakeholders;
  4. Reliable and efficient ICT infrastructure and systems Promotion of partnership with other stakeholders.
  5. Automation of county services

 

In order to offer quality services, our clients have an obligation to:

  1. Familiarize themselves with policies, regulations and guidelines in regard to services offered;
  2. Provide complete and accurate information on services required

Our clients have a right to:

  1. Quality and timely services
  2. Courtesy and respect
  3. Information
  4. Lodge complaints

We encourage our clients to give us feedback on services rendered to enable us improve on quality of our service delivery.

SERVICE DELIVERY MATRIX
S/N SERVICE REQUIREMENTS COST TIMELINE
1. Customer Enquiries

·         Identification (ID/Passport/Driving License, Tel. No)

·         Registration

Free Within 5 minutes
2. Acknowledgement of customer complaints Report of the complaint Free Within a day
3. Resolution of  customer complaints Record of the complaint Free Within 7 days
4. ICT and communication equipment service and maintenance

·         Preparation of equipment maintenance schedule

·         SLAs with vendors

Free/cost of equipment replacements Quarterly
5.

ICT and communication equipment

Repair

Generate a ticket/ request;

Budget availability

 

Equipment cost Within 3 days.
6. Preparation of specifications of ICT and communication equipment

Written approved request;

 

Free Within 2 days.
7. Request for new e–mail access accounts;

Written request;

Call from user;

Log on the help desk;

Free Within 30 minutes
8. Uploading of documents on the website

Approved request;

An email;

Log on the help desk;

Soft copy of the document

Free Within a day
9.

User Support

Requests

–      Written request;

–      Call or text message;

–      Log on the help desk

Free Within 30 minutes
10.

User training

 

– Approved request

– Facilitation of training

 

Free

Within two (2)

weeks from time of

receipt of request

11. Enhance access to information from the County Government to the public

Approved requests

 

Free